Banks, credit card companies, GCash, and Maya must follow complaint-resolution timelines, with consumers able to escalate unresolved disputes to the BSP.
2 min read
The Consumer Act protects buyers of defective products with rights to repair, replacement, or refund, even when stores display “no return, no exchange” signs.
2 min read
Philippine Peso banknotes are legal tender, so consumers can use bills for purchases even when stores prefer cashless payments, subject to applicable rules.
2 min read
VAT-registered businesses must show VAT separately on sales invoices, giving consumers a way to check whether the tax charged on their purchases is correct.
1 min read
Stores cannot add fees for credit card or digital payments under DTI rules, and consumers can report businesses that impose illegal surcharges.
2 min read
Consumers who mistakenly send money to the wrong e-wallet number can seek its return through the recipient, their e-wallet provider, and the BSP.
2 min read
DTI rules prohibit sellers from adding surcharges for card and digital payments, giving consumers the right to challenge illegal fees and report violators.
1 min read
Inflation has reduced the purchasing power of ₱1,000 from 2018 to about ₱750 today, making higher savings interest and cashback more valuable to consumers.
1 min read
Filipinos’ confidence in credit reached a record-high score of 75 in 2026, as more consumers turn to formal financial institutions and plan to improve their finances.
1 min read
The iPhone 18 Pro 256GB costs ₱94,990 in the Philippines, requiring an estimated 136.67 days of minimum-wage work to afford before daily living expenses.
2 min read
Consumers have the right to choose how they pay for purchases, with DTI rules prohibiting sellers from forcing buyers into installment or in-house financing.
2 min read
First-time borrowers can struggle to access formal credit because lenders have limited information to assess applicants with little or no credit history.
1 min read